Introduction: When you have completed the NetSupport Gateway installation and configuration you will now need to set this up in the NetSupport Tutor Console, this will allow the Console to be able to connect through the Gateway and pickup the clients. Instructions: To access the...

What is the Name and Connectivity Server: Provides a simple and reliable method of locating and connecting to Student PCs.  Introduction: This guide will explain how to setup your network with the NetSupport Name and Connectivity Server (NetSupport School), which is also refered too as the...

Answer: It is sometimes nessary to utilise addition features within the configuration of NetSupport School. During your first installation of NetSupport School you have the option to go through these options. However after this the config is restricted to allow easy use. We can however...

Installing via logon scripts Due the nature of the NetSupport School application, it is common that the Student component needs to be installed on a large number of machines. The time taken to install all these machines by manually running the NetSupport School setup program could be...

Connecting to a student to multiple tutors Summary On each of the Student computers that you would like to be able to connect to from more than one Tutor simultaneously you must do the following:   Details O pen the folder that you installed NetSupport School into, eg C:\Program...

1. From the NetSupport School Tutor Open the Registry Editor 2. Navigate to the below Key:HKEY_CURRENT_USER\Software \NetSupport Ltd\PCICTL\ConfigList\Standard 3. Add the Following String Values: To disable The Student Survey 1. Navigate to the below Key:HKEY_CURRENT_USER\Software...

Answer: We are looking to update the software license agreement, but as yet we haven’t. As NetSupport Manager is run as an application in each terminal server session, a license still has to be purchased for every desktop or session (thin client). i.e. If the terminal server is running...

Summary In NetSupport School 9.00 and above the location of where the Tutor Configuration is stored in the registry was changed. This change was made for Environments where Users would not have rights to write to the Local Machine, but would have rights to write to their logged on users...

Summary: Blank Screen or Unstable system at Client after install of NetSupport School. This is a problem with the GDI Video Hook, either it has not been correctly installed by the NetSupport installation, or there is a conflict with something, usually video drivers. Resolution: ...

Summary: When faced with an issue in regards to the GDI Video Hook, the user may need to enable screen scraping to resolve or workaround a black screen. Resolution: To enable screen scraping you will need to do the following. Open up the NetSupport School tutor, Select the...